Troubleshooting
Use the following troubleshooting guides to help you diagnose and solve any problems you may be experiencing with your blinds, shades or sliding panels. If you need additional assistance, please contact Customer Service.
Cellular Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop
- With Dust Cover — Straighten Uneven Shades
- With Dust Cover or Insert Slats — Operation
- With Insert Slat — Replace Clutch and Continuous Loop
- With Insert Slat — Straighten Uneven Shades
Corded
- Adjust Length
- Operation
- Reattaching Cord Release Device
- Straighten Uneven Shades
- Replace Old (U-Shape Wear Bar) Cordlock With new (Flat Wear Bar) Cordlock
- Restring or Replace Cordlock
- Cord Lock Not Releasing
- Adjust Fabric Placement / Fabric Shifting
- Adjust Fabric Placement
Cordless
- Adjust Bowing Bottomrail
- Adjust Length
- Straighten Uneven Shades
- With Bottom Up/Top Down — Straighten Uneven Shades (Prior to 2015 Model)
- With Bottom Up/Top Down — Straighten Uneven Shades (After 2015 Model)
- Cordless Cellular/Pleated Creeping Down
- Correct Operation of Cordless Shades prior to 2015 model
- Correct Operation of Cordless Shades after 2015 model
- Straighten Uneven Middle Rail on Combination Shades
Horizontal Blinds — 1/2" and 1"
Cordless
Cord Lift and Ladder Tapes
Cord Lock
Light Gap
Shorten
Slats
Wand Tilter
Horizontal Blinds — 2" or greater
Bottomrail
Cord Lock
Cord Tilter
- Operation
- Replace
- Replace with Wand Tilter
- Wand Tilter Replacement with Cord Tilter
- Cord Tilter Replacement with Wand Tilter
Light Gap
Slats
Valance
Wand Tilter
Pleated Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop
- With Dust Cover — Straighten Uneven Shades
- With Dust Cover or Insert Slats — Operation
- With Insert Slat — Replace Clutch and Continuous Loop
- With Insert Slat — Straighten Uneven Shades
Corded
- Operation
- Reattaching Cord Release Device
- Straighten Uneven Shades
- Replace Old (U-Shape Wear Bar) Cordlock With new (Flat Wear Bar) Cordlock
- Restring or Replace Cordlock
- Cord Lock Not Releasing
- Adjust Fabric Placement / Fabric Shifting
Cordless
- Adjust Bowing Bottomrail
- Adjust Length
- With Bottom Up/Top Down — Straighten Uneven Shades (Prior to 2015 Model)
- With Bottom Up/Top Down — Straighten Uneven Shades (After 2015 Model)
- Cordless Cellular/Pleated Creeping Down
- Correct Operation of Cordless Shades prior to 2015 model
- Correct Operation of Cordless Shades after 2015 model
- Straighten Uneven Middle Rail on Combination Shades
Roller & Solar Shades
Continuous Loop
- Adjust Height (Not Operating Completely) - With Cassette Valance
- Adjust Height (Not Operating Completely) - No Cassette Valance
- Replace Clutch and/or Idle End - With Cassette Valance
- Replace Clutch and/or Idle End - No Cassette Valance
- Hangs Uneven, Fabric Shifting - With Cassette Valance
- Hangs Uneven, Fabric Shifting - No Cassette Valance
- Replace Guide Bracket or Shorten Chain
- Re-threading Bead Chain
- Supplemental 3" Skyline Fascia Installation
Smart Pull and Cordless
Roman Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop
- With Dust Cover — Straighten Uneven Shades
- With Dust Cover or Insert Slats — Operation
- With Insert Slat — Replace Clutch and Continuous Loop
- With Insert Slat — Straighten Uneven Shades
Corded
- Operation
- Reattaching Cord Release Device
- Straighten Uneven Shades
- Replace Old (U-Shape Wear Bar) Cordlock With new (Flat Wear Bar) Cordlock
- Restring or Replace Cordlock
- Cord Lock Not Releasing
- Adjust Fabric Placement / Fabric Shifting
Cordless
Natural Shades
Continuous Loop
- Continuous-loop Raises Crooked
- Replace Continuous-loop Clutch
- Replace Broken Cord Loop or Beaded Chain
Corded
Material
Vertical Blinds
VertiCell™ Cellular Shades